HOW MUCH IS SHIPPING?

Please head to our Shipping page for all info.

HOW CAN I PAY FOR MY ORDER?

We accept payments via multiple methods such as Visa, Amex and MasterCard, Shop Pay, Apple Pay, and Afterpay. 

I'VE JUST PAID FOR MY ORDER, WHAT HAPPENS NEXT?

Check your inbox. You will receive an email confirming that your order is complete from Australia Post, DHL Express, or Andreina Bags regarding your delivery with your tracking number upon dispatch.

If you have queries about your delivery, please contact us via email info@andreinabags.com or by WhatsApp +61 450 010 119 with your tracking and order number.

In case you do not receive an email confirmation, please check your spam/junk folder.

WHEN WILL MY ORDER BE DISPATCHED?

All orders are shipped via Australia Post (domestic) or DHL Express (international).

We offer same day dispatch for orders placed before 11am AEST (Monday-Friday). Orders placed after 11am (Monday-Friday) will be dispatched the next business day (so Friday orders after 11am orders will be processed on Monday). 

You will receive an email notification from Australia Post, DHL Express, or Andreina Bags regarding your delivery with your tracking number upon dispatch. If you have any queries regarding your delivery, please contact us on +61 450 010 119 with your tracking and order number. 

WILL I NEED TO BE HOME TO ACCEPT DELIVERY?

We send all orders with required signature upon delivery for safety reasons.

CAN I TRACK MY ORDER?

You will receive an email notification from Australia Post, DHL Express, or Andreina Bags regarding your delivery with your tracking number upon dispatch. In case you do not receive an email confirmation please check your spam/junk folder.

If you have queries regarding your delivery, please contact us by email info@andreinabags.com or by WhatsApp +61 450 010 119 with your tracking and order number.

WHAT HAPPENS IF MY BAG IS DAMAGED OR MISSING?

We apologise for the inconvenience! Please contact us at info@andreinabags.com with your order number, details and an image of the faulty product. We will take care of it for you straightaway.

We work hard to ensure that all products are packed securely to arrive properly at your door. As a result, Andreina Bags cannot be held liable for stolen, lost or missing parcels. 

WHAT ABOUT IF I PUT THE WRONG DELIVERY ADDRESS INFORMATION?

Please verify your shipping details when ordering and select the correct address in the drop down menu.

In the case of the package coming back to us, we will deliver it again. However, Andreina Bags cannot cover the fee of the resend.

IF MY BAG IS DIRTY, HOW DO I CLEAN IT?

Our bags are machine washable in cold water on a delicate cycle using a mild detergent.

Please remove the bottom velcro insert before washing. The bag will air-dry in about 25 mins. For more detailed care instructions click here.

DO NOT DRY-CLEAN, TUMBLE DRY OR IRON ANY PART OF THE BAG

Note: Andreina Bags will not be held responsible for any damage caused inside a customer’s washing machine. 

HOW DO I PROTECT MY BAG?

Due to our interlaced handcrafted material please avoid harsh surfaces and sharp objects!