Returns & Exchanges

We want you to love your bag as much as we loved designing it for you, but we understand that sometimes it may not make you happy.
We can exchange or refund your purchase as long as it is returned or exchanged to us within 15 days after receiving your order. 
Please note that for international purchases, the order cannot be amended or cancelled once it has been placed.
Andreina Bags will happily exchange or refund your purchase for another colour or style under the following conditions:
  • The bag must be returned in its original packaging and with the tag
  • The bag has not been worn and returned in its original condition
  • Any price variation on your new selection will be refunded or a store credit will be issue. If it is greater than the original order, an additional payment will be requested.
  • The customer is responsible for the return shipping fee.
  • Please send us the purchase receipt via our email at: within 15 days of receiving your order and we will provide a mailing address
  • Once the product is received, our team will confirm receipt of product via email
  • The shipping cost for return or exchange must be covered by the customer
  • If the bag arrived with an issue or was incorrect, we will cover the cost of the shipping label
  • Please note that any shipping fees you have paid are not refundable
  • Please kindly note, Andreina bags is not liable for postage lost and you should consider tracking & insured postage when returning your item
  • Please kindly note, refunds are not applicable to sale items
  • To organise a return simply use the original packaging and securely pack the bag (s). Make sure that the old shipping label is covered by the new one and drop if off at the post office. The customer is responsible for the return fee.
We will refund your purchase via your original payment method within 5-7 business days of the product being received to be refunded.